FAQs

How can I contact RespiteLab?
Email support@respitelab.com and our team will be happy to help.

What's your guarantee?
Every order is backed by a 90-day money-back guarantee. If it isn't right for you, email us within 90 days for a full refund.

How much is shipping?
Shipping is free on every order, with tracking.

Where do you ship from?
Orders ship from our fulfillment partners. We ship across the US and internationally.

When will my order be processed?
Orders are processed within 1–3 business days (Monday–Friday), and you'll get a tracking number by email as soon as yours ships. Please allow a little extra time during holidays and sale periods.

How long will it take to receive my order?
Due to high demand, delivery currently takes 1–3 weeks from dispatch. You'll get a tracking number by email as soon as your order ships.

Can I change or cancel my order?
We process orders quickly, so please request any change or cancellation within 12 hours of ordering. After that, you can return your order for a full refund once it arrives.

What payment methods do you accept?
All major credit cards (Visa, Mastercard, Amex) and PayPal.

What if I don't receive my order?
If your order hasn't arrived within 30 days of shipping, email us for a full refund.

How do I return an item?
Email support@respitelab.com and we'll walk you through it.

What if my item is damaged or incorrect?
Email us with your order number and a photo of the item, and we'll make it right as fast as we can.

When will I receive my refund?
Refunds go back to your original payment method, typically within 7–10 business days of us receiving your return.